Incident Manager
Incident Manager, from AWS Systems Manager, enables faster resolution of critical application availability and performance issues. It helps you prepare for incidents with automated response plans that bring the right people and information together. With Incident Manager, you can automatically take action when a critical issue is detected by an Amazon CloudWatch alarm or Amazon Eventbridge event. Incident Manager executes pre-configured response plans to engage responders via SMS and phone calls, links designated chat channels using AWS Chatbot, and executes AWS Systems Manager Automation runbooks. Incident Manager helps you improve service reliability by suggesting post-incident action items, such as automating a runbook step or adding a new alarm, which were developed at Amazon based on decades of experience in incident response and analysis.