AWS Systems Manager centralizes operational data from multiple AWS services and automates tasks across your resources on AWS and in multicloud and hybrid environments. You can create logical groups of resources such as applications, different layers of an application stack, or production versus development environments. With Systems Manager, you can select a resource group and view its recent API activity, resource configuration changes, related notifications, operational alerts, software inventory, and patch compliance status. It lets you take action on each resource group depending on your operational needs. Systems Manager provides a central place to view and manage your resources on AWS and in multicloud and hybrid environments, so you can have complete visibility and control over your operations.


AWS Systems Manager Explorer is a customizable dashboard, providing key insights and analysis into the operational health and performance of your AWS environment. Explorer aggregates operational data from across AWS accounts and AWS Regions to help you prioritize and identify where action may be required.

Connect with ITSM and ITOM Software

IT Service Management (ITSM) tools, such as Jira Service Desk, can connect with AWS Systems Manager to make it easier for ITSM platform users to manage AWS resources. These AWS Service Management Connectors provide Jira Service Desk administrators governance and oversight over AWS products.



OpsCenter provides a central location where operations engineers and IT professionals can view, investigate, and resolve operational issues related to your resources on AWS and in multicloud and hybrid environments. OpsCenter aggregates and standardizes operational issues, referred to as OpsItems, while providing contextually relevant data that helps with diagnosis and remediation. Engineers working on an OpsItem get access to information such as:

  • Event, resource and account details
  • Past OpsItems with similar characteristics
  • Related AWS Config changes
  • AWS CloudTrail logs
  • Amazon CloudWatch alarms
  • Stack information
  • Quick-links to access logs and metrics
  • List of runbooks and recommended runbooks
  • Other information passed to OpsCenter through AWS services

This information helps engineers to investigate and remediate operational issues faster. Engineers can use OpsCenter to view and address issues using the Systems Manager console or via the Systems Manager OpsCenter APIs.

Incident Manager

AWS Systems Manager Incident Manager enables faster resolution of critical application availability and performance issues. It helps you prepare for incidents with automated response plans that bring the right people and information together. With Incident Manager, you can automatically take action when a critical issue is detected by an Amazon CloudWatch alarm or Amazon EventBridge event. Incident Manager executes pre-configured response plans to engage responders via SMS and phone calls, links designated chat channels using AWS Chatbot, and executes AWS Systems Manager Automation runbooks. Incident Manager helps you improve service reliability by suggesting post-incident action items, such as automating a runbook step or adding a new alarm, based on Amazon’s post-incident analysis template. To learn more, visit the Incident Manager feature page and to get started, visit the Systems Manager console.

Incident Manager screenshot

Application Manager

AWS Systems Manager Application Manager helps you investigate and remediate issues with your resources on AWS and in multicloud and hybrid environments in the context of your applications. With Application Manager, you can discover and/or define your application components, view operations data (e.g. deployment status, Amazon CloudWatch alarms, resource configurations, and operational issues) in the context of an application, and perform remedial actions such as patching and running Automation runbooks. This streamlines operational workflows for your applications, avoiding the need to use different consoles to investigate and remediate operational issues. Application Manager will display data and alarms and take action on your existing container clusters in Amazon Elastic Container Service (ECS) and Amazon Elastic Kubernetes Service (EKS) environments. Additionally, you can manage the full lifecycle of your AWS CloudFormation templates and stacks from within the Application Manager console.


AWS AppConfig helps you deploy application configuration in a managed and a monitored way just like code deployments, but without the need to deploy the code if a configuration value changes. AWS AppConfig scales with your infrastructure so you can deploy configurations to any number of Amazon Elastic Compute Cloud (EC2) instances, containers, AWS Lambda functions, mobile apps, IoT devices, or on-premises instances. AWS AppConfig enables you to update configurations by entering changes through the API or AWS Management Console. AWS AppConfig allows you to validate those changes semantically and syntactically to ensure configurations are aligned to their respective applications’ expectation, thus helping you to prevent potential outages. You can deploy your application configurations with similar best practices as code deployments, including staging rollouts, monitoring alarms, and rolling back changes should an error occur. To learn more, visit the AWS AppConfig feature page.

Parameter Store

AWS Systems Manager provides a centralized store to manage your configuration data, whether plain-text data such as database strings or secrets such as passwords. This allows you to separate your secrets and configuration data from your code. Parameters can be tagged and organized into hierarchies, helping you manage parameters more easily. For example, you can use the same parameter name, "db-string", with a different hierarchical path, "dev/db-string” or “prod/db-string", to store different values. Systems Manager is integrated with AWS Key Management Service (KMS), allowing you to automatically encrypt the data you store. You can also control user and resource access to parameters using AWS Identity and Access Management (IAM). Parameters can be referenced through other AWS services, such as Amazon ECS, AWS Lambda, and AWS CloudFormation.

Change Manager

AWS Systems Manager Change Manager simplifies the way you request, approve, implement, and report on operational changes to your application configuration and infrastructure on AWS and on premises. With Change Manager, you use pre-approved change workflows to help avoid unintentional results when making operational changes. Change Manager helps you safely implement changes, while detecting schedule conflicts with important business events and automatically notifying impacted approvers. Using Change Manager’s change reports, you can monitor progress and audit operational changes across your organization, providing improved visibility and accountability.


AWS Systems Manager allows you to safely automate common and repetitive IT operations and management tasks. With Systems Manager Automation, you use predefined playbooks, or you can build, run, and share wiki-style automated playbooks to enable AWS resource management across multiple accounts and AWS Regions. You can run Python or PowerShell scripts as part of a playbook in combination with other automation actions such as approvals, AWS API calls, or running commands on your EC2 instances. These playbooks can be scheduled in a maintenance window, triggered based on changes to your resources on AWS and in multicloud and hybrid environments through Amazon CloudWatch Events, or executed directly through the AWS Management Console, CLIs, and SDKs. Automation can track the execution of each step in a playbook, require approvals, incrementally roll out changes, and automatically halt the rollout if errors occur.

Maintenance Windows

AWS Systems Manager lets you schedule windows of time to run administrative and maintenance tasks across your instances. This ensures that you select a convenient and safe time to install patches and updates or make other configuration changes, improving the availability and reliability of your services and applications.

Fleet Manager

AWS Systems Manager Fleet Manager streamlines your remote management process for servers and edge devices. With Fleet Manager, you save time and money by managing and troubleshooting your fleet running in the cloud or on premises, without the need to remotely connect to them. You can drill down to individual nodes (services, devices, or other resources) to perform common system management tasks such as disk and file exploration, log management, Windows Registry operations, and user management from a console. In break-glass scenarios, you can quickly gain secure shell, CLI, and console-based Remote Desktop Protocol (RDP) access to your instances, from a console, to respond to issues faster.


AWS Systems Manager automatically aggregates and displays operational data for each resource group through a dashboard. Systems Manager eliminates the need for you to navigate across multiple AWS consoles to view your operational data. With Systems Manager you can view API call logs from AWS CloudTrail, resource configuration changes from AWS Config, software inventory, and patch compliance status by resource group. It also integrates with your AWS CloudWatch Dashboards, AWS Trusted Advisor notifications, and AWS Personal Health Dashboard performance and availability alerts into your Systems Manager dashboard. Systems Manager centralizes all relevant operational data, providing a clear view of your infrastructure compliance and performance.

Compliance dashboard


AWS Systems Manager collects information about your instances and the software installed on them, helping you to understand your system configurations and installed applications. You can collect data about applications, files, network configurations, Windows services, registries, server roles, updates, and any other system properties. The gathered data enables you to manage application assets, track licenses, monitor file integrity, discover applications not installed by a traditional installer, and more.

AWS Systems Manager Inventory

Session Manager

AWS Systems Manager provides a browser-based interactive shell, CLI and browser based remote desktop access for managing instances on your cloud, or on-premises and edge devices, without the need to open inbound ports, manage Secure Shell (SSH) keys, or use bastion hosts. Administrators can grant and revoke access to instances through a central location by using AWS Identity and Access Management (IAM) policies. This allows you to control which users can access each instance, including the option to provide non-root access to specified users. Once access is provided, you can audit which user accessed an instance and log each command to Amazon Simple Storage Service (S3) or Amazon CloudWatch Logs using AWS CloudTrail.

Run Command

AWS Systems Manager provides you safe, secure remote management of your instances at scale without logging into your servers, replacing the need for bastion hosts, SSH, or remote PowerShell. It provides a simple way of automating common administrative tasks across groups of instances such as registry edits, user management, and software and patch installations. Through integration with AWS Identity and Access Management (IAM), you can apply granular permissions to control the actions users can perform on instances. All actions taken with Systems Manager are recorded by AWS CloudTrail, allowing you to audit changes throughout your environment.

State Manager

AWS Systems Manager provides configuration management, which helps you maintain consistent configuration of your Amazon EC2 or on-premises instances. With Systems Manager, you can control configuration details such as server configurations, anti-virus definitions, firewall settings, and more. You can define configuration policies for your servers through the AWS Management Console or use existing scripts, PowerShell modules, or Ansible playbooks directly from GitHub or Amazon S3 buckets. Systems Manager automatically applies your configurations across your instances at a time and frequency that you define. You can query Systems Manager at any time to view the status of your instance configurations, giving you on-demand visibility into your compliance status.

Patch Manager

AWS Systems Manager helps you select and deploy operating system and software patches automatically across large groups of cloud or on-premises instances and edge devices. Through patch baselines, you can set rules to auto-approve select categories of patches to be installed, such as operating system or high severity patches, and specify a list of patches that override these rules and are automatically approved or rejected. You can also schedule maintenance windows for your patches so that they are only applied during preset times. Systems Manager helps ensure that your software is up-to-date and meets your compliance policies.


AWS Systems Manager helps you securely distribute and install software packages, such as software agents. Systems Manager Distributor allows you to centrally store and systematically distribute software packages while you maintain control over versioning. You can use Distributor to create and distribute software packages and then install them using Systems Manager Run Command and State Manager. Distributor can also use IAM policies to control who can create or update packages in your account. You can use the existing IAM policy support for Systems Manager Run Command and State Manager to define who can install packages on your hosts.

Learn more about AWS Systems Manager Pricing

Visit the pricing page
Ready to build?
Get started with AWS Systems Manager
Have more questions?
Contact us