Instances and Fleets
Amazon GameLift Spot and FleetIQ
Service Level Agreement (SLA)
Q. What does your Amazon GameLift Service Level Agreement guarantee?
Our SLA guarantees a Monthly Uptime Percentage of at least 99.9% for Amazon GameLift within a Region.
Q. How do I know if I qualify for a SLA Service Credit?
You are eligible for a SLA credit for Amazon GameLift if the region that you are operating in has an Monthly Uptime Percentage of less than 99.9% during any monthly billing cycle. For full details on all of the terms and conditions of the SLA, as well as details on how to submit a claim, please see https://aws.amazon.com/gamelift/sla/.