AWS Partner Network (APN) Blog

Tag: TrueVoice

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Unlocking the Value of Your Contact Center Data with TrueVoice Speech Analytics from Deloitte

Voice data represents a rich and relatively untapped source of information that can help organizations gaining precious insights into their customers and operations. By leveraging a number of AWS services, Deloitte’s speech analytics solution, TrueVoice, can process voice data at scale, apply machine learning models to extract valuable information for this unstructured data, and continuously refine and enrich such models, tailoring them to specific industries and business needs.

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