AWS Architecture Blog
Author: Brian Maguire
Brian Maguire is a Principal Solutions Architect at Amazon Web Services, where he is focused on helping customers build their ideas in the cloud. He is a technologist, writer, teacher, and student who loves learning. Brian is the co-author of the book Scalable Data Streaming with Amazon Kinesis.
Serverless architecture for optimizing Amazon Connect call-recording archival costs
In this post, we provide a serverless solution to cost-optimize the storage of contact-center call recordings. The solution automates the scheduling, storage-tiering, and resampling of call-recording files, resulting in immediate cost savings. The solution is an asynchronous architecture built using AWS Step Functions, Amazon Simple Queue Service (Amazon SQS), and AWS Lambda. Amazon Connect provides an […]
Scaling Data Analytics Containers with Event-based Lambda Functions
The marketing industry collects and uses data from various stages of the customer journey. When they analyze this data, they establish metrics and develop actionable insights that are then used to invest in customers and generate revenue. If you’re a data scientist or developer in the marketing industry, you likely often use containers for services […]