AWS News Blog

Jeff Barr

Author: Jeff Barr

Jeff Barr is Chief Evangelist for AWS. He started this blog in 2004 and has been writing posts just about non-stop ever since.

Amazon Connect – Customer Contact Center in the Cloud

Customer service is essential to the success of any business. In order to provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees […]

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NICE EnginFrame – User-Friendly HPC on AWS

Last year I announced that AWS had signed an agreement to acquire NICE, and that we planned to work together to create even better tools and services for high performance and scientific computing. Today I am happy to be able to tell you about the launch of NICE EnginFrame 2017. This product is designed to […]

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New Amazon AppStream 2.0 Features – Fleet Auto Scaling, Image Builder, SAML, Metrics, and Fleet Management

My colleague Gene Farrell introduced you to Amazon AppStream 2.0 late last year. In his guest post, Gene explained how AppStream 2.0 lets you run desktop applications securely on any device, from within the comfort of an HTML5 web browser (read the entire post to learn more). For example, I used the AppStream 2.0 Try […]

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EC2 Run Command is Now a CloudWatch Events Target

Ok, time for another peanut butter and chocolate post! Let’s combine EC2 Run Command (New EC2 Run Command – Remote Instance Management at Scale) and CloudWatch Events (New CloudWatch Events – Track and Respond to Changes to Your AWS Resources) and see what we get. EC2 Run Command is part of EC2 Systems Manager. It […]

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New – Instance Size Flexibility for EC2 Reserved Instances

Reserved Instances allow AWS customers to receive a significant discount on their EC2 usage (up to 75% when compared to On-Demand pricing), along with capacity reservation when the RIs are purchased for use in a specific Availability Zone (AZ). Late last year we made Reserved Instances more flexible with the launch of Regional RIs that […]

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AWS Week in Review – March 6, 2017

This edition includes all of our announcements, content from all of our blogs, and as much community-generated AWS content as I had time for! Monday March 6 We announced the AWS Health Tools Repository. We announced that you can now Send High-Volume SMS Messages from Dedicated Short Codes. We announced that Amazon Elastic File System […]

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AWS Week in Review – February 27, 2017

This edition includes all of our announcements, content from all of our blogs, and as much community-generated AWS content as I had time for. Going forward I hope to bring back the other sections, as soon as I get my tooling and automation into better shape. Monday February 27 We announced general availability for AWS […]

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