Category: News

The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help you analyze customer call recordings and get insights into issues and trends related to customer satisfaction and agent performance. To assist agents in resolving live […]

I first covered AWS Elastic Disaster Recovery (DRS) in a 2021 blog post. In that post, I described how DRS “enables customers to use AWS as an elastic recovery site for their on-premises applications without needing to invest in on-premises DR infrastructure that lies idle until needed. Once enabled, DRS maintains a constant replication posture […]

Microservices architectures are a well-known software development approach to make applications composed of small independent services that communicate over well-defined application programming interfaces (APIs). Customers faced challenges when they started breaking down their monolith applications into microservices, as it required specialized networking knowledge to communicate internally with other microservices. Amazon Elastic Container Services (Amazon ECS) […]

In November 2020, Jeff announced the upcoming AWS Asia Pacific (Hyderabad) as the second Region in India. Yes! Today we are announcing the general availability of the 30th AWS Region, Asia Pacific (Hyderabad) Region, with three Availability Zones and the ap-south-2 API name. The Asia Pacific (Hyderabad) Region is located in the state of Telangana. […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week starts, and the News Blog team is getting ready for AWS re:Invent! Many of us will be there next week and it would be great to meet […]

Starting today, AWS AppSync supports JavaScript resolvers and provides a resolver evaluation engine to test them before publishing them to the cloud. AWS AppSync, launched in 2017, is a service that allows you to build, manage, and host GraphQL APIs in the cloud. AWS AppSync connects your GraphQL schema to different data sources using resolvers. […]

The AWS Region in Aragón, Spain, is now open. The official name is Europe (Spain), and the API name is eu-south-2. You can start using it today to deploy workloads and store your data in Spain. The AWS Europe (Spain) Region has three Availability Zones (AZ) that you can use to reliably spread your applications […]

The AWS Heroes program celebrates and recognizes builders who are making an impact within the global AWS community. As we come to the end of 2022, the program is recognizing seven individuals who are passionate about AWS, and focused on organizing and speaking at community events, mentoring, authoring content, and even preserving wildlife. Please meet […]