AWS News Blog

Customer service is essential to the success of any business. In order to provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees […]

Last year I announced that AWS had signed an agreement to acquire NICE, and that we planned to work together to create even better tools and services for high performance and scientific computing. Today I am happy to be able to tell you about the launch of NICE EnginFrame 2017. This product is designed to […]

My colleague Gene Farrell introduced you to Amazon AppStream 2.0 late last year. In his guest post, Gene explained how AppStream 2.0 lets you run desktop applications securely on any device, from within the comfort of an HTML5 web browser (read the entire post to learn more). For example, I used the AppStream 2.0 Try […]

Ok, time for another peanut butter and chocolate post! Let’s combine EC2 Run Command (New EC2 Run Command – Remote Instance Management at Scale) and CloudWatch Events (New CloudWatch Events – Track and Respond to Changes to Your AWS Resources) and see what we get. EC2 Run Command is part of EC2 Systems Manager. It […]

Today we’re excited to introduce a new feature for Amazon EMR clusters called instance fleets. Instance fleets gives you a wider variety of options and intelligence around instance provisioning. You can now provide a list of up to 5 instance types with corresponding weighted capacities and spot bid prices (including spot blocks)! EMR will automatically provision […]

Most of us equate in-memory caching with improved performance and lower cost at scale when designing applications or building solutions. Now if there was only a service that would continually make it simpler to deploy and utilize in-memory cache in the cloud while increasing the ability to scale. Okay no more joking around, the cloud […]

Today I would like to tell you about four S3 features that will give you detailed insights into your storage and your access patterns. You can see what and how much you are storing, how it is being used, and you can make informed decisions about the use of S3 storage classes as a result. […]

Calling all Game Developers! GDC 2017 was a blast in San Francisco a couple of weeks ago, so there is no better time to be inspired and passionate about learning and building cool games. Therefore, I am excited to share that Amazon GameLift is now available for all C++ and C# game engines, including Amazon […]