AWS Contact Center
Tag: Customer Experience
Unify and organize customer information with Amazon Connect Customer Profiles with the pre-built Amazon S3 connector
When a customer contacts your contact center, understanding their context is key to providing a great experience. To help you deliver more efficient and personalized customer service, Amazon Connect Customer Profiles helps you create a unified view of a customer’s profile with the most up to date information, to provide more personalized customer service. With […]