Desktop and Application Streaming

Category: Amazon Connect

Optimize your Amazon Connect call audio path with Amazon AppStream 2.0

In this post, we will show you how to use Amazon AppStream 2.0 to provide a non-persistent, secure desktop streaming solution for your Amazon Connect agents, and optimize call audio direct to the agent’s local system. Contact centers need the flexibility to enable agents, regardless of their physical location and endpoint, to access services securely. This […]