Desktop and Application Streaming

Category: Amazon Connect


How to configure Desktop Single Sign-On using OKTA with audio optimization for Amazon Connect on Amazon WorkSpaces

Today, organizations employ agents who utilize applications running in a Virtual Desktop Environment (VDI) such as Amazon WorkSpaces  that allows agents to use multiple applications in the cloud without incurring high costs of hardware procurement. In a VDI environment the Amazon Connect CCP (Contact Control Panel) can cause impact to audio quality, and is required […]

Optimize your Amazon Connect call audio path with Amazon AppStream 2.0

In this post, we will show you how to use Amazon AppStream 2.0 to provide a non-persistent, secure desktop streaming solution for your Amazon Connect agents, and optimize call audio direct to the agent’s local system. Contact centers need the flexibility to enable agents, regardless of their physical location and endpoint, to access services securely. This […]