AWS for Industries
Author: Pradeep Madhavan Nair
Pradeep Madhavan Nair is a delivery lead and principal consultant for the Infosys Contact Center practice. With 24 years of experience in all facets of contact center technologies, he leads the Amazon Connect Contact Center practice and Center of Excellence at Infosys. Pradeep is also a core lead for Infosys Cortex. With expertise across an array of industries, he has experience in the development and implementation of contact center technologies, like interactive voice response, solution architecture and design, program/project management, consulting, presales initiatives like gap analysis, as well as training and mentoring.
How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect
Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]