AWS for Industries
Author: Shannon Adelman
Shannon leads global operations for the Travel & Hospitality industry at Amazon Web Services (AWS), supporting strategy and execution of go-to-market strategies that help customers accelerate cloud adoption. Prior to joining AWS, Shannon held various leadership roles serving the travel and hospitality industry, including in consulting and tech, and is passionate about using data and insights to help travel industry companies drive strategic decision making. Originally from Los Angeles, she is now based in Washington, DC, and enjoys exploring through food, drink, and nature both while home and in faraway places.
Optimizing travel and hospitality product offerings and pricing in 2023
In the travel and hospitality (T&H) industry, organizations need to constantly adjust the products that they offer and the prices that they charge. Optimizing a product pricing strategy for T&H companies is critical to their ability to provide value for guests and travelers and maximize profitability. Using Product Offerings & Pricing solutions on Amazon Web […]
How to improve your forecasts and deliver better results in 2023
Travel and hospitality companies need to remain efficient, profitable, and customer obsessed as they deal with today’s uncertain and dynamic market challenges, from supply chain challenges to capacity constraints to economic uncertainty. One way travel and hospitality companies can increase profitability is through improved forecasting, but many are still looking for tools to optimize forecasts […]
Alexa, what’s the weather in Paris?
In his recent blog, Greg Land, worldwide head of accommodations and lodging at Amazon Web Services (AWS), shared survey results that found that 73 percent of hotel guests were more likely to stay at a hotel that offers self-service technology to minimize contact with the staff and other guests. Accommodation providers can provide guests the […]
Alexa Smart Properties for Hospitality launches in the UK
Today we are excited to announce the launch of Alexa Smart Properties for Hospitality in the UK. From today, solution providers and UK properties can start integrating Alexa’s world-class AI into valuable end-to-end experiences at scale. Alexa Smart Properties simplifies tasks for guests like playing music, ordering room service, calling the front desk and even […]
Innovation Born from Disruption: the 2021 Digital Transformation Report
This has been a disruptive 18 months for travel and hospitality companies, and how this pandemic will end remains ill-defined and elusive. The industry disruption is now all too familiar: airplanes idled, airport terminals shuttered, and hotels and dining rooms closed. This was a wakeup call for the travel and hospitality industry. New demands were […]
When Building Back, Put Customers First
As the travel and hospitality industry reopens, providers are focused on keeping operational costs in line and managing the complexities of hiring and training their workforce. In this moment, travel and hospitality providers must also remember the importance of being customer-obsessed. The slate has been wiped clean on customer loyalty. For most travelers and guests, […]