AWS for Industries
Tag: call center
Practical Applications of Artificial Intelligence and Machine Learning to Fuel Growth for CPG Companies
The concept of artificial intelligence (AI) has been around for centuries as philosophers and thinkers pondered the possibility of creating machines capable of thinking and functioning like humans. The advent of computers in the early 20th century finally placed the promise of AI within reach. However, computer scientists realized they needed enormous amounts of data […]
In the News: Any Place, Any Time, Any Channel
This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]
In the News: T-Mobile Calls on Machine Learning to Boost CX
The following article and podcast episode originally appeared on CIO. — The best applications of machine learning occur when algorithms augment human activities instead of replacing them. That’s the case with T-Mobile, which has deployed machine learning to help contact center agents better serve customers. In this episode of the Ahead of the Pack podcast, […]