Tag: cloud

Representing Amazon Web Services (AWS), I had the privilege of attending Airports Council International (ACI) World’s Customer Experience Global Summit held in partnership with Kraków Airport. I participated in a panel with airport industry leaders to discuss what can be done to improve the customer experience and to hear their vision for the future. For […]

Remember that vacation that was canceled? That cousin’s wedding postponed, twice? A visit to relatives delayed? In 2022, people around the world are clicking “book trip” more and more to make up for nearly 2 years of lost time and travel plans. The result? The revenge-travel era. This key trend is creating a surge in […]

I recently interviewed Duncan Waugh, managing director at Mistral Data, a UK-based company that is working to improve public transport using data and services built upon Amazon Web Services (AWS). In this blog, you’ll learn how they are helping a traditional industry innovate, improving operations and the customer experience. Duncan, can you tell me more […]

When airlines were asked about their top business goals for 2022–2023 for the Skift 2022 Digital Transformation Report, 41 percent said reducing operational costs and 68 percent said improving customer service. Accurately forecasting demand, reducing flight delays and cancellations, and improving on-time performance are key to achieving both goals. That’s why some leading airlines are […]

The COVID-19 pandemic created unprecedented disruption to businesses and global markets. Although most of the world appears to be past the uncertainty and turbulence of the pandemic, companies, especially in the consumer packaged goods (CPG) industry, continue to deal with major challenges, like supply chain disruptions and labor shortages. At the same time, consumer buying […]

RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of software-as-a-service (SaaS) solutions and is one of the world’s largest processors of electronic transactions and price points for the travel and hospitality industry. It works in more than 100 countries with more than 2,200 travel and hospitality companies to help them accelerate revenue generation through […]

Shift left – a path to faster and better SOC quality A revolution is happening in the chip design industry. A revolution that allows projects to finish earlier, with fewer bugs, while budget stays in control. In this article, I’ll share my personal view on a few related bottlenecks that directly affect time to market […]

The concept of digital transformation has been around for quite some time, having achieved buzzword status in most corporate circles. In the hospitality and travel industry, executives have been talking about it for nearly 10 years, but many are still trying to understand what it really means. One thing I have learned by working with […]

As a part of our “Engaging Shoppers & Consumers” track at this year’s Industry Innovators virtual event, we had the pleasure of welcoming Hallmark’s Chief Technology Officer Chai Pallapothula to discuss how the company is engaging shoppers and consumers with the help of digital transformation. In this post, we cover highlights from Pallapothula’s “How Hallmark […]

As the pandemic quickly shifted the shopping habits of consumers around the world, many consumer packaged goods (CPG) companies have been eyeing an opportunity to expand into direct-to-consumer (DTC) sales as a way to grow market share, build their brands, test new products, and get closer to consumers. As this Forbes article notes, with double-digit […]