Tag: Returns

The retail industry faces an increasingly complex returns challenge that impacts both operational efficiency and bottom-line profitability. With online return rates averaging 15.2 percent – triple the rate of in-store purchases – and returns accounting for $743 billion in lost sales in the US alone last year, retailers need innovative solutions to address this growing […]

Customer journeys have become a hot topic in recent years as retailers and brands try to better understand and enhance customer experiences. While this topic has been at the forefront of business-to-consumer (B2C) companies for many years, it’s becoming more and more important for traditional business-to-business (B2B) companies, like CPG brands—especially since many CPGs are […]