Artificial Intelligence
Author: Ben Rigby
Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience
This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing relevant content to agents while […]