Artificial Intelligence
Author: Alex Emilcar
Alex is a Conversational AI Architect, helping customers build digital experiences with AWS AI technologies. Alex has over 10 years of IT experience working in different capacities from developer, infrastructure engineer, and Solutions Architecture. In his spare time, Alex likes to spend time reading and doing yard work.
How to redact PII data in conversation transcripts
Customer service interactions often contain personally identifiable information (PII) such as names, phone numbers, and dates of birth. As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this […]