Artificial Intelligence
Author: Greg Herlein
Greg Herlein has led software teams for over 25 years at large and small companies, including several startups. He is currently the Principal Evangelist for the Amazon Chime SDK service where he is passionate about how to help customers build advanced communications software.
Enable conversational chatbots for telephony using Amazon Lex and the Amazon Chime SDK
August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. […]