Category: Amazon Chime

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

Update August 2024 (v0.9.0) – Now includes audio streaming from softphone or meeting web apps, sample server for Talkdesk audio integration, automatic language identification, Anthropic’s Claude-3 LLM models on Amazon Bedrock, Knowledge Bases on Amazon Bedrock, and much more. For details, see New features. Your contact center connects your business to your community, enabling customers […]