Category: Amazon Chime

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

Update October 2023 (v0.8.7) – In this release: Generative transcript summarization and LLM powered Agent Assist are now enabled by default, and now use Amazon Bedrock by default. Generative transcript summarization now generates multiple call insights and can be easily extended and customized. The Agent Assist bot now offers on-demand in-progress call summarization to quickly […]