AWS Machine Learning Blog

Category: Amazon Chime

Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

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Enable conversational chatbots for telephony using Amazon Lex and the Amazon Chime SDK

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

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Live call analytics and agent assist for your contact center with Amazon language AI services

Update September 2022 (v0.5.0) – New AgentID call attribute and associated API support for setting, displaying, sorting, and filtering calls by Agent. New configurable retention period for call records. New support for custom logic via a user provided Lambda function to selectively choose which calls to process, toggle agent/caller streams, assign AgentId to call, and/or […]

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