Category: Amazon Chime

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

Update February 2023 (v0.7.0) – This release introduces (experimental) generative transcript summarization to provide a short paragraph with a synopsis of each completed call; use the built-in summarization model or experiment with other language models. Also, with this update you can now choose to view call transcriptions translated to a second language of your choice […]