Author: Jimin Kim

In this post, you will learn how to build a voice agent that handles appointment reminder conversations using Amazon Nova 2 Sonic and Amazon Bedrock AgentCore. The agent authenticates patients by voice, manages appointments (confirm, cancel, or reschedule), collects pre-visit health information, and escalates to human staff when needed. You handle routine calls at scale, which can help reduce no-show rates. This sample focuses on the agentic side of the problem: voice conversation and tool orchestration. A browser-based interface is included for testing. To connect the agent to actual phone lines for outbound dialing, you would integrate a telephony service such as Amazon Connect Customer.

We’re excited to announce the open source release of AWS MCP Servers for code assistants — a suite of specialized Model Context Protocol (MCP) servers that bring Amazon Web Services (AWS) best practices directly to your development workflow. This post is the first in a series covering AWS MCP Servers. In this post, we walk through how these specialized MCP servers can dramatically reduce your development time while incorporating security controls, cost optimizations, and AWS Well-Architected best practices into your code.