Artificial Intelligence
Author: Nika Mishurina
Nika is a Senior Solutions Architect with Amazon Web Services. She is passionate about delighting customers through building end-to-end production ready solutions. Outside of work, she loves traveling, playing tennis, skiing, working out, and exploring new things.
Classify call center conversations with Amazon Bedrock batch inference
In this post, we demonstrate how to build an end-to-end solution for text classification using the Amazon Bedrock batch inference capability with the Anthropic’s Claude Haiku model. We walk through classifying travel agency call center conversations into categories, showcasing how to generate synthetic training data, process large volumes of text data, and automate the entire workflow using AWS services.