Artificial Intelligence
Author: Sean Xiaohai Wang
Sean Xiaohai Wang is a Senior Technical Account Manager at AWS who helps enterprise customers build and operate efficiently on the cloud. With extensive tech industry experience and telecommunications expertise, Sean partners with clients to architect innovative solutions leveraging serverless and AI technologies while optimizing cloud operations. His passion for efficiency drives him to develop smarter approaches that maximize customer value while minimizing complexity, enabling organizations to achieve their business objectives through effective AWS implementation.
Boost productivity by using AI in cloud operational health management
In this post, we show you how to create an AI-powered, event-driven operations assistant that automatically responds to operational events. The assistant can filter out irrelevant events (based on your organization’s policies), recommend actions, create and manage issue tickets in integrated IT service management (ITSM) tools to track actions, and query knowledge bases for insights related to operational events.