Artificial Intelligence
Author: Jessica Ho
Jessica Ho is a Solutions Architect at AWS, supporting ISV partners who build business applications on AWS. She is passionate about creating differentiated solutions that unlock customers for cloud adoption. Outside of work, she enjoys turning her garden into a mini jungle.
Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]