AWS Cloud Operations Blog
Tag: ServiceNow CMDB
Self-service Account Provisioning Using AWS Service Management Connector for ServiceNow
Many customers are looking to adopt a multi-account strategy within their AWS environment. This allows customers to isolate their workloads into different environments including test, dev, and production in addition to separating workloads based on regulatory requirements. As customers scale their multi-account environments, one strategy to increase agility is to offer business units their own […]
Use AWS Control Tower lifecycle events to automate configuration of AWS accounts for ServiceNow IT operations management
Several organizations that I work with use ServiceNow’s IT Operations management capabilities for their on-premises infrastructure and want to leverage the same capabilities for their AWS environment as well. Some of the core capabilities of ServiceNow’s IT Operations management are ServiceNow Discovery, Event Management and Cloud Management. Currently, customers who want to enable ServiceNow’s Cloud […]
Managing Amazon WorkSpaces by integrating AWS Service Catalog with ServiceNow
As enterprises adopt Amazon WorkSpaces as their virtual desktop solution, there is a need to implement an ITSM-based self-service offering for provisioning and operations. In this post, you will learn how to integrate AWS Service Catalog with ServiceNow so users can request their own WorkSpace instances inclusive of all business-level approvals and auditing. You will […]
Auto-populate instance details by integrating AWS Config with your ServiceNow CMDB
Introduction Many AWS customers either integrate ServiceNow into their existing AWS services or set up both ServiceNow and AWS services for simultaneous use. One challenge in this use case is the need to update your configuration management database (CMDB) when a new spin-up instance appears in AWS. This post demonstrates how to integrate AWS Config […]