AWS Public Sector Blog
Author: Leon Voon
Leon Voon is the lead designer and experience design strategist at the Government Technology Agency of Singapore (GovTech Singapore)
How human-centered design can help public agencies design better digital services
A common driver of public sector transformation is the potential for efficiency. This is certainly one of the benefits of digitalization. However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. I walk through how agencies can approach human-centered design to create better and more effective citizen services.