AWS Public Sector Blog
Author: Raghavarao Sodabathina
Raghavarao is a principal solutions architect at Amazon Web Services (AWS), focusing on data analytics, artificial intelligence/machine learning (AI/ML), and cloud security. He engages with customers to create innovative solutions that address their business problems and accelerate the adoption of AWS services. In his spare time, Raghavarao enjoys being with his family, reading books, and watching movies.
Improving customer experience for the public sector using AWS services
Citizens are increasingly expecting government to provide modern digital experiences for conducting online transactions. Market research tells us 63 percent of consumers see personalization as the standard level of service. This post offers various architectural patterns for improving customer experience for the public sector for a wide range of use cases. The aim of the post is to help public sector organizations create customer experience solutions on the Amazon Web Services (AWS) Cloud using AWS artificial intelligence (AI) services and AWS purpose-built data analytics services.