Tag: benefits

Each year, US federal, state, and local government agencies spend a significant part of their budgets on various social and safety net programs. Tens of millions of residents apply for these benefits every year. In these applications, documents—in various sources, formats, and layouts—are the primary tools for application assessment. Artificial intelligence (AI) technology can accelerate and simplify the application review process, improving both the case worker and applicant experience. Learn how public sector agencies can leverage AI offerings from AWS, like Amazon Textract and Amazon Comprehend, to process multiple documents in benefit application use cases in an intelligent document processing (IDP) workflow.

The COVID-19 pandemic magnified the health and financial strain in communities across the country. Before the pandemic hit, Wildfire, a state association for Community Action Agencies, was working with Prefix, an AWS Partner Network Technology Partner, to develop a cloud-based solution for utility and rental assistance. When the City of Phoenix requested they support the distribution of $20 million CARES Act funds, they shifted their resources and existing infrastructure and, in a matter of weeks, stood up a repeatable public-facing solution.

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.