Tag: customer story

Working with Amazon Web Services (AWS) and AWS Partner Allwyn, the city of Virginia Beach launched a generative artificial intelligence (AI)-powered conversational search assistant on its public website that helps residents and visitors find answers in plain language, without having to hunt through search results.

Read this post to learn how Bevar Ukraine collaborated with Amazon Web Services (AWS) to develop Victor, a generative AI-powered virtual assistant designed to scale access to reliable information while preserving a human-centered approach.

As it supports government authorities with their digital identity programs, Thales recognized that Amazon Web Services (AWS) managed services can help address these challenges. The company built a production-grade verifiable credentials issuance platform on AWS that serves government customers worldwide, supporting over 300 national digital identity programs. Read this post to learn more.

Every year, an estimated 3 million Americans receive home healthcare services. These programs often improve health outcomes, but they also carry risks. Patients may fall, miss medications, or face complications that lead to hospitalization. Researchers at Columbia University’s School of Nursing are exploring how artificial intelligence (AI) could help predict and prevent such events.

At the 2025 Amazon Web Services (AWS) Federal AI Conference in Virginia, Paras Malik, the Chief AI Officer at the U.S. Department of the Treasury, joined AWS Global Head of Financial Innovation Michael Greenwald to share how Treasury is taking a human-centered approach to the use of AI tools. Their conversation highlighted lessons other agencies can apply as they explore promoting AI leadership at scale.

Teams from AWS, working with Sentient Industries, brought the power of AI directly into Excel spreadsheets. Logistics officers can now type the device description in Excel and have the power specs retrieved from a knowledge base in Amazon Bedrock. Unlike a chat-based solution, the AI directly loads the data into spreadsheet cells, creating a streamlined and efficient user workflow. The AI meets the users where they are, and this capability is now being commercialized by Sentient. Read this post to learn more.

Read this post to learn how the City of Virginia Beach worked with Amazon Web Services (AWS) to modernize its Emergency Communications and Citizen Services (ECCS) using Amazon Connect, introducing AI capabilities that help serve citizens faster and reduce dispatcher workloads.

Working with AWS, a three-person Boise State University team built boisestate.ai, a custom AI platform, in just six months. The solution gives the entire campus access to multiple models while cutting per-user costs by more than 80%. Read this post to learn more.

MPAC, Ontario’s property assessment expert managing 5.7 million properties, faced mounting pressure on their IT support desk. Routine requests consumed most of the support team’s resources, creating bottlenecks and impacting organization-wide productivity. MPAC needed a round-the-clock IT support solution that maintained stringent security and governance standards for a public sector organization. MPAC’s IT Support Assistant—powered by their custom MPAC Orchestrator platform and Amazon Bedrock on AWS revolutionized its IT support.

The number of K-12 educators who use artificial intelligence (AI) is growing quickly, with many turning to AI assistants for timely and reliable insights into student performance. By eliminating administrative tasks and simplifying data analysis, these emerging tools enable teachers to focus on what matters most: supporting student growth. In the 2025-26 school year, Otus, a leading K-12 student data and assessment solution, will empower 1,165 administrators and 8,579 educators to maximize outcomes for over 106,000 students with its assistant. Putting AI into everyday practice helps these districts capitalize on the reliable data foundations they already have in place and integrate the information into effective classroom strategies.