AWS Public Sector Blog

Tag: data warehouse

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How Times Higher Education accelerated their journey with the AWS Data Lab

Times Higher Education (THE) is a data-driven business that, with the help of AWS, is now realising the value of their data, which enables them to be better informed and make faster decisions for customers. THE provides a broad range of services to help set the agenda in higher education, and their insights help universities improve through performance analysis. THE worked with the AWS Data Lab to create a centralised repository of their data. Launching a data lake helped with providing a cost-effective platform and cataloguing data so they could understand their data and design new products to make use of it.

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Optimizing your call center to improve citizen services with the cloud

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.

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Using advanced analytics to accelerate problem solving in the public sector

Organizations across the globe are using advanced analytics and data science to predict and make decisions. They are finding ways to use their vast and diverse data stores to predict the best place to put their next retail store, what products to recommend to customers, how many employees they need for peak hours of operation, and how long a piece of machinery has until it needs maintenance. Public sector organizations in government, education, nonprofit, and healthcare are looking to use data to advance their missions too. Learn how.

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