AWS Smart Business Blog
Category: Amazon Connect
How Small and Medium Businesses Are Exceeding Customer Expectations with Omnichannel Cloud Solutions
In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]
How Small and Medium Businesses Can Use Remote Work Technology to Recruit and Retain the Best Talent
It has been a few years since COVID-19 changed the world. Every country, business, and person in the world has been affected. According to a McKinsey Global Survey of executives, companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. To stay competitive in […]