Tag: Customer Service

Whether you are testing out an integration with a new AWS service, requesting increases in service limits, obtaining best-practice guidance, or minimizing risk when making changes to enhance the customer experience, AWS Business Support can help you make time-sensitive decisions to keep your startup running smoothly.

Prior to co-founding Glia in 2012, Justin DiPietro and Dan Michaeli were working with Accenture. Though their original project was to figure out how this retailer could compete against rising e-commerce rivals, they quickly realized that the company’s greatest strength was not its prices, but rather its employees. Realizing they needed to compete with the convenience of online rivals, DiPietro explains, the business needed to find a way to “bring the in-person customer experience online.”

Customer service can be tricky and tedious—both for those trying to get answers and those trying to provide them. That’s where Berlin-based AI startup OMQ GmbH comes in.

Yotam Spenser, Head of Data Engineering at WalkMe, discusses the nature of the WalkMe Insights product offering, some of the challenges that arose as they developed this technology, and how they came to a solution.