AWS Startups Blog

Tag: Customer Service

Glia inc cofounders chat about digitizing customer service

How Glia Combines Technology with a Human Touch

Prior to co-founding Glia in 2012, Justin DiPietro and Dan Michaeli were working with Accenture. Though their original project was to figure out how this retailer could compete against rising e-commerce rivals, they quickly realized that the company’s greatest strength was not its prices, but rather its employees. Realizing they needed to compete with the convenience of online rivals, DiPietro explains, the business needed to find a way to “bring the in-person customer experience online.”

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