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Travel and Hospitality

Airports

Transform passenger experiences and optimize operations with AI-powered AWS services, industry-specific solutions, and expert guidance from AWS travel and hospitality specialists and vetted partners.

How AI and autonomous systems shape airports of the future

Artificial intelligence (AI) can redefine the way air travel and airports work. Agentic AI, capable of autonomous decision-making and action, has increased that potential. The payoff could be significant, but so is the implementation challenge.

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Airports are transforming operations with AI

Airports worldwide are deploying AI to streamline passenger experiences, optimize operations, and meet sustainability targets. From agentic AI that manages workforce scheduling and gate assignments to machine learning that predicts disruptions before they occur, airports are using Amazon Web Services (AWS) to accelerate their digital transformation. With AI-powered computer vision, IoT sensors, and data analytics, airports deliver connected experiences, improve disruption management, and increase non-aeronautical revenue.

Benefits

Why airports choose AWS

    Airports need to optimize operations, improve collaboration with business partners, and enhance the passenger experience. AWS AI services enable airports to deploy intelligent solutions across their operations—from agentic AI that manages workforce scheduling and gate assignments to predictive models that anticipate disruptions and computer vision that monitors passenger flow in real-time.

    Airports want to innovate with their technology and business partners. AWS increases agility by reducing the cost and time to try new technologies and implement AI-powered solutions. Airport technology staff can focus on innovation—from deploying agentic AI for workforce management to building predictive analytics—instead of the undifferentiated heavy lifting of managing infrastructure and data centers.

    Airport technology infrastructure is critical to flight and passenger operations. With AWS, airports can improve the security, resiliency, and availability of their IT infrastructure while deploying AI solutions with enterprise-grade controls. AWS provides the foundation for secure and resilient critical transportation infrastructure that airports depend on to keep passengers and aircraft moving safely.

Customer Stories

Learn how leading airports are building on AWS to deliver innovative customer experiences while achieving operational efficiency.  

Calgary Airport Authority Enhances Passenger Services and Cybersecurity

A large commercial airplane is parked at an airport gate, connected to a passenger boarding bridge, with mountains visible in the background.

CVG airport soars in operational efficiency with TaskWatch and AWS Panorama

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Changi Airport Group uses Diva Digital Factory to meet global travel challenges

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Manchester Airport built a Generative AI virtual assistant with AWS

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Leading airports worldwide are using AWS to transform operations with AI. Contact our experts to accelerate your airport's digital transformation today.

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