AWS Customer Engagement services
With targeting and analytics, you can send the right customer the right message at the right time. Aggregate, visualize, and customize trends on purchase and behavioral activity, engagement preferences, and more. Tailored audience segments and perform A/B test to determine the best possible experience.
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Send and receive marketing, notification, and transactional emails in a reliable, cost-effective way, while maintaining a good reputation ensuring that your messages reach your customers' inboxes.
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Have meaningful interactions with customers over voice and chat in the contact center. Easily design contact flows, manage agents, track performance metrics, leverage intelligent conversational bots to turn automated interactions into natural conversations, and capture caller sentiment in real-time, to surface insights, spot trends, and react to customer needs.
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If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.