Q: How do I decide which support plan meets my needs?
Basic plan: This support plan is offered for free to all accounts. These accounts get 24/7 access to forums and AWS resources.
Developer: With this plan, you will have email access to AWS Support during business hours with 12-hour response time for non-production systems. This plan should be used for early adoption, testing, and development.
Business: Select this plan to get support for production workloads and business critical dependencies. With Business plan, you will have 24/7 chat, phone and email access to AWS support with 1-hour response time for production systems.