iFood on AWS

iFood is changing the online food delivery experience by investing in new technology and training. With support from Amazon Web Services (AWS), the company established the iFood Artificial Intelligence (AI) to accelerate innovation, is developing its internal teams machine learning skills through AWS Training and Certification, and use services such as Amazon SageMaker to improve delivery service-level agreements, bolster security, and elevate experiences for both customers and restaurants, building a foundation for growth across Latin America.

iFood, a digital platform that connects consumers and partners, including restaurants, supermarkets, pharmacies, pet stores, and convenience stores, reduced its costs by 40% using Kubernetes.

iFood uses services such as Amazon Bedrock and Amazon SageMaker to, on the one hand, standardize and facilitate implementations and, on the other, optimize the customer experience, from the moment the order is placed until delivery and in fraud prevention processes.

A team dedicated to innovation meets the easiest way to build and scale generative AI with foundation models. This is the story of how iFood used Amazon Bedrock to create a chat experience with a difference. Renan de Padua, head of generative AI, talks about his team’s fast-paced proof of concept of virtual waiter Garçon—a tool that will take users’ interactions with iFood to the next level.

iFood knows its staff need access to both tools and training for the company to continue wowing customers with great experiences. As a result, the startup launched the iFood Artificial Intelligence Academy and worked with AWS Training and Certification to upskill internal teams across development, architecture, and security.

iFood is a Latin American online food delivery firm with more than 80 percent market share in Brazil. It works with over 300,000 restaurants, connecting them with millions of customers every month.