General

Q: What is Amazon Transcribe?

Amazon Transcribe is an AWS service that makes it easy for customers to convert speech-to-text. Using Automatic Speech Recognition (ASR) technology, customers can choose to use Transcribe for a variety of business applications, including transcription of voice-based customer service calls, real-time generation of subtitles on audio/video content, and conduct (text based) content analysis on audio/video content.  

Q: How does Amazon Transcribe interact with other AWS products? 

Amazon Transcribe converts audio input into text, which opens the door for various text analytics applications on voice input. For instance, by using Amazon Comprehend on the converted text data from Amazon Transcribe, customers can perform sentiment analysis or extract entities and key phrases. Similarly, by integrating with Amazon Translate and Amazon Polly, customers can accept voice input in one language, translate it into another and generate voice output, effectively enabling multi-lingual conversations. It is also possible to integrate Amazon Transcribe with Amazon Elasticsearch to index and perform text based search across audio/video library.

Using Amazon Transcribe

Q: How will developers access Transcribe?

The easiest way to get started with Amazon Transcribe is through the APIs. Developers can also test the functionality and features from the AWS Transcribe console.

Q: What kind of inputs does Amazon Transcribe support?

Amazon Transcribe supports both 16 Khz and 8Khz audio streams.

Q: What audio formats does Amazon Transcribe support? 

Amazon Transcribe supports multiple audio encodings, including WAV, MP3, MP4 and FLAC.

Q: What languages does Amazon Transcribe support?

During preview, Amazon Transcribe supports US English and Spanish. Support for more languages will come in as soon as possible after launch.


Q: What devices does Amazon Transcribe work with? 

Amazon Transcribe for the most part is device agnostic. In general, Amazon Transcribe works with any device that includes an on-device microphone such as phones, PCs, tablets, and IoT devices (e.g. car audio systems). Amazon Transcribe API will be able to detect the quality of the audio stream being input at the device (8Khz VS 16Khz) and will appropriately select the acoustic models for converting speech-to-text. Furthermore, developers can call Transcribe API through their web/mobile-app/server-side applications to access speech-to-text conversion capability.

Q: Are there size restrictions on the audio content that Amazon Transcribe can process?

During preview, service calls are limited to 2 hours per API call.

Pricing & Availability

Q: What does it cost?

Using Amazon Transcribe during preview is free of charge. All we ask in return is your candid feedback. Your feedback will help us improve the service for your use cases. For additional details, refer to the Pricing page.

Q: What AWS regions are available for Amazon Transcribe?

Please refer to the AWS Global Infrastructure Region Table.

Data Privacy

Q. Are voice inputs processed by Amazon Transcribe stored, and how are they used by AWS?

Amazon Transcribe may store and use voice inputs processed by the service solely to provide and maintain the service and to improve and develop the quality of Amazon Transcribe and other Amazon machine learning technologies. Use of your content is necessary for continuous improvement of your Amazon Transcribe customer experience, including the development and training of related technologies. We do not use any personally identifiable information that may be contained in your content to target products, services or marketing to you or your end users. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Q. Can I delete voice inputs stored by Amazon Transcribe?

Yes. You can request deletion of voice inputs associated with your account by contacting AWS Support. Deleting voice inputs may degrade your Amazon Transcribe experience.

Q: Who has access to my content that is processed and stored by Amazon Transcribe?

Only authorized employees will have access to your content that is processed by Amazon Transcribe. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Q: Do I still own my content that is processed and stored by Amazon Transcribe?

You always retain ownership of your content and we will only use your content with your consent.

Q: Is the content processed by Amazon Transcribe moved outside the AWS region where I am using Amazon Transcribe?

Any content processed by Amazon Transcribe is encrypted and stored at rest in the AWS region where you are using Amazon Transcribe. Some portion of content processed by Amazon Transcribe may be stored in another AWS region solely in connection with the continuous improvement and development of your Amazon Transcribe customer experience and other Amazon machine learning technologies. You can request deletion of voice inputs associated with your account by contacting AWS Support. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Q: Can I use Amazon Transcribe in connection with websites, programs or other applications that are directed or targeted to children under age 13 and subject to the Children’s Online Privacy Protection Act (COPPA)?

Yes, subject to your compliance with the Amazon Transcribe Service Terms, including your obligation to provide any required notices and obtain any required verifiable parental consent under COPPA, you may use Amazon Transcribe in connection with websites, programs, or other applications that are directed or targeted, in whole or in part, to children under age 13.

Q: How do I determine whether my website, program, or application is subject to COPPA?

For information about the requirements of COPPA and guidance for determining whether your website, program, or other application is subject to COPPA, please refer directly to the resources provided and maintained by the United States Federal Trade Commission. This site also contains information regarding how to determine whether a service is directed or targeted, in whole or in part, to children under age 13.

 

Learn more about Amazon Transcribe pricing

Visit the pricing page
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