SAP on AWS Support

High quality support and issue resolution for our customers.

AWS and SAP have worked together closely since early 2011 to ensure high quality support and issue resolution for our customers.

SAP Solutions Supported on AWS

The majority of SAP solutions that can run on traditional on-premises infrastructure are fully supported by SAP to run in production on AWS. For additional information about the SAP solutions supported on AWS, see SAP Note #1656099.

SAP on AWS Support Prerequisites

There are a few specific requirements customers must follow when running SAP systems on AWS to ensure full support from both AWS and SAP. Details of these requirements can be found in SAP Note #1656250.

Amazon EC2 Instance Types for SAP

SAP systems deployed on AWS that will require support from SAP Support must be run on an Amazon EC2 instance type that has been certified with SAP. To learn more, see Amazon EC2 Instance Types for SAP.

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Contact us for information about SAP on AWS.

Contacting AWS and SAP for Support

If you are experiencing an issue with your SAP on AWS environment contact:

AWS Support - If the cause of the issue is related to AWS services.

SAP Support - If the cause of the issue is related to SAP software or you are unsure if the cause is related to SAP software or AWS services.