CloudHesive Cuts Alert Volume by 50% and Strengthens Customer Security with Arctic Wolf and AWS

CloudHesive is a cloud consultancy and managed services provider headquartered in Fort Lauderdale, Florida, with customers across the globe. Operating since 2014, the AWS Premier Tier Services Partner holds more than 200 AWS certifications and 10 AWS Competencies. In addition to migration services, the company delivers managed security and compliance solutions to its customers, both directly and through reselling third-party services. CloudHesive is known for building customized, creative solutions using cloud-first tools, such as artificial intelligence (AI)-powered Amazon Connect solutions, to help its clients further optimize their environments on AWS. Early in its growth, CloudHesive made the strategic decision to focus exclusively on AWS to take advantage of its breadth and depth of services. “Within the first year of doing business, we learned that not all public cloud providers are the same,” said Patrick Hannah, CTO of CloudHesive. “We’ve yet to find a customer whose architecture we couldn’t support on AWS.” This focus helped CloudHesive scale rapidly while maintaining flexibility across industries and customer needs.

But the company’s success also presented challenges. Internally, CloudHesive needed to better align its information security policies and workflows to stay current with evolving cyberthreats and the distributed workforce landscape. Externally, the company wanted to elevate its around-the-clock protection of its Managed Security Provider (MSP) services, which support critical use cases such as compliance, data protection, and incident response. Because of growing workloads, multiple event sources, and evolving global operations, CloudHesive found that its existing Managed Detection and Response (MDR) provider was not keeping pace. This not only created alert fatigue but also resulted in an inefficient allocation of resources, with teams chasing investigations into what were often low-priority issues. For example, a single customer generated one million events over seven days, which led to investigations that ultimately revealed hundreds of these alerts to be low priority. This analysis paralysis increased the risk of missing critical incidents, and so the company needed a partner who could reduce noise, prioritize real threats, and scale with CloudHesive’s growing risk footprint.

After evaluating several vendors, CloudHesive selected Arctic Wolf for its ability to deliver scalable managed security services, deep expertise in threat detection, and its cohesion with AWS environments. Arctic Wolf’s Security Operations Cloud is built entirely on AWS and integrates seamlessly with multi-source telemetry, giving CloudHesive a clear and unified view across its internal and customer environments. For both internal security operations and customer-facing MSP services, CloudHesive selected Arctic Wolf’s Managed Detection and Response solution, which provides around-the-clock monitoring of networks, endpoints, and cloud environments to help organizations detect, respond, and recover from modern cyberattacks.

A major benefit was Arctic Wolf’s ability to ingest, correlate, and contextualize data from a wide range of systems, including AWS-native telemetry. By analyzing activity across CloudHesive’s virtual desktop infrastructure, software-as-a-service platforms, and cloud workloads, CloudHesive reduces alert noise and prioritizes real threats to dramatically improve security team focus and accelerate response times. Furthermore, the platform supports CloudHesive’s compliance efforts through long-term log retention and easy access to historical data for auditing. CloudHesive’s internal teams also worked closely with Arctic Wolf’s Concierge Security Team™ (CST), which provides personalized recommendations and best practices for evolving security posture. For example, when CloudHesive acquired another company with a separate security stack, Arctic Wolf guided the CloudHesive team through the consolidation process without requiring a full rip-and-replace. Instead, Arctic Wolf identified redundancies and optimized existing tools for better coverage and efficiency.

Because Arctic Wolf is built on a cloud-native architecture, the platform delivers the flexibility and scalability CloudHesive needs to grow its operations securely. Arctic Wolf leverages more than 50 AWS services—including AWS CloudTrail to simplify compliance, enhance security operations, and obtain new operational insights—supporting real-time detection, rapid response, and seamless scaling. By utilizing critical AWS technologies such as Amazon Simple Storage Service (S3) for scalable data storage and AWS Lambda for automation, Arctic Wolf delivers real-time security insights and rapid response capabilities. CloudHesive uses the Amazon GuardDuty integration with Arctic Wolf’s funnel to help the team track user behavior from login to lateral movement, gaining end-to-end visibility. Arctic Wolf’s extent of services and integration with CloudHesive’s environment allows the cloud solutions company to offer stronger managed security services—without the overhead of an in-house security operations center (SOC).

With Arctic Wolf’s help, CloudHesive also refined internal security policies, especially around identity and access management, virtual desktops, and region-specific threats. For example, Arctic Wolf helped implement a structured exception process for employee travel, reducing alert false positives and enabling more accurate threat correlation. “Arctic Wolf helped us strengthen both our policies and processes in ways that drive real operational efficiency,” Hannah said.

Since implementing Arctic Wolf on AWS, CloudHesive has cut the volume of alerts requiring triage by 50 percent, lowering response times from weeks to hours—roughly a 99 percent reduction. This increase in efficiency saves the equivalent of one to two full-time employees per customer on alert monitoring. “The amount of noise that’s been cut down because of Arctic Wolf has been massive,” Hannah said. With Arctic Wolf on AWS, CloudHesive can now offer security services that are more accurate, reliable, and cost-effective without having to build an in-house SOC, which gives the company an estimated 10X cost advantage.

Internally, CloudHesive has fine-tuned its information security policies so that it can continue to grow securely, making improvements around its AWS-based virtual desktop infrastructure environment. CloudHesive will continue to advance its security strategy through Arctic Wolf’s quarterly reviews and insights, which assist the team in proactively adapting to evolving threats. “We’ve matured our security posture significantly,” Hannah said. “We now have clearer visibility, faster response, and a stronger security foundation—both for ourselves and our customers.”