Customer Stories / Software / India


Freshworks Improves Cloud Architecture, Security, and Cost Using AWS Enterprise Support


Freshworks is a fast growing software-as-a-service (SaaS) company with over 65,000 customers across more than 100 countries. Freshworks turned to Amazon Web Services (AWS) and the AWS Enterprise Support team for best practice and third-party insights. Together, Freshworks and AWS Enterprise Support built a roadmap to upgrade Freshworks' cloud infrastructure including security improvements. Freshworks was also interested in optimizing cloud costs and by using AWS Enterprise Support's cost optimization capabilities and tools, Freshworks improved its costs.


AWS Enterprise Support, with the best practices and learnings they gather from the larger cloud eco-system, advises us and helps us to look at our internal processes. Together, we built a roadmap of improvement for Freshworks."

Sreedhar Gade
VP of Engineering, Freshworks

AWS Services Used

AWS Enterprise Support

AWS Enterprise Support provides a comprehensive suite of resources, including proactive planning, advisory services, automation tools, communication channels, and 24/7 expert support. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best practice help, troubleshooting, and operational support.

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