HCLSoftware Accelerates Innovation by 100% with SaaS Migration to AWS

HCLSoftware launched its intelligent automation platform, HCL SX, with a vision to unlock the power of the cloud and artificial intelligence (AI). The intelligent operations portfolio simplifies IT and business operations with tools for AI implementation, monitoring, and management services. HCL SX, a service management platform in the portfolio, streamlines the delivery of IT services to employees.

Built as a cloud-native, multi-tenant software using microservices, HCL SX faced significant challenges soon after its launch. HCLSoftware struggled to consistently meet its 99.5 percent availability target, and it encountered limitations with its proprietary database and the continuous integration/continuous deployment (CI/CD) toolset. These challenges presented continuous obstacles to scaling HCL SX.

HCLSoftware decided to migrate HCL SX to Amazon Web Services (AWS) in 2022. Varun Nagpal, associate vice president of HCLSoftware, explains, “AWS is the cloud of choice for many of our customers, and it offers a breadth of regions for global deployments.”

The company worked with AWS Professional Services to accelerate the migration. Initially projected to span nine months, the process was successfully completed in just six. Today, HCL SX supports over 300,000 end users.

HCLSoftware prioritized creating a flexible, cloud-agnostic architecture that could integrate with any customer's needs. A key component of the migration is Amazon RDS for PostgreSQL, chosen for its ability to operate and scale open-source PostgreSQL deployments. Using Amazon RDS Multi-AZ deployments improved the availability and durability of production workloads, ensuring the HCL SX platform overcame its previous database limitations.

HCLSoftware also adopted AWS Lambda for serverless computing, which sped up deployments, change creation, and event-driven processes—plus facilitated the use of a broader selection of microservices and CI/CD tools like Jenkins. Additionally, the company implemented Amazon Elastic Kubernetes Service (Amazon EKS) for container orchestration, increasing operational efficiency.

“We’re enhancing our products and portfolio thanks to the range of microservices AWS offers, and we’ve managed to achieve no-downtime upgrades for our customers with Amazon EKS,” says Mohit Jain, general manager at HCLSoftware. During the migration, HCLSoftware also took the opportunity to reinforce its security posture, adding guardrails and governance controls with AWS Control Tower.