iFood on AWS
For iFood, revolutionizing the food delivery industry is all about connection: bringing customers, restaurants, and delivery partners together on a seamless platform. The company’s collaboration with Amazon Web Services (AWS) is helping the business grow across Latin America, where it handles millions of orders a month for more than 300,000 restaurants. The online food delivery firm, which caters to food lovers Brazil, established the iFood Artificial Intelligence (AI) Academy in 2019 to accelerate innovation. Its internal teams gain machine learning skills through AWS Training and Certification, and use services such as Amazon SageMaker to improve delivery service-level agreements, bolster security, and elevate experiences for both customers and restaurants.
iFood is changing the online food delivery experience by investing in new technology and training. With support from Amazon Web Services (AWS), and using machine learning tools in Amazon SageMaker, it is providing a better service to customers and restaurants, and building a foundation for growth across Latin America.
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Generative AI
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Continuous Innovation
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Generative AI
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2024
iFood: an Artificial Intelligence (AI) journey with AWS
In this video, Cardoso talks about how the company, which generated 0.5% of the Brazilian Gross Domestic Product (GDP) in 2022, uses services such as Amazon Bedrock and Amazon SageMaker to, on the one hand, standardize and facilitate implementations and, on the other, optimize the customer experience, from the moment the order is placed until delivery and in fraud prevention processes. In all, according to the director, when a user enters the app and makes a purchase through iFood, they go through more than 100 AI models. Learn the details of this story and iFood’s future plans with for AWS generative artificial intelligence (AI).
2024How iFood Quickly Built a Virtual Waiter with Amazon Bedrock
A team dedicated to innovation meets the easiest way to build and scale generative AI with foundation models. This is the story of how iFood used Amazon Bedrock to create a chat experience with a difference. Renan de Padua, head of generative AI, talks about his team’s fast-paced proof of concept of virtual waiter Garçon—a tool that will take users’ interactions with iFood to the next level.
The structure provided by AWS allows us to train several models in machines sized for our needs and, more than that, to put these models into production in a simple way, without needing to start from scratch.”
Sandor Caetano
Chief Data Scientist, iFood
2020With AWS Technology, iFood Implements AI Area to Enhance Client and Restaurants Experience
iFood is driving greater efficiency and improving delivery service-level agreements from 80 percent to 95 percent using AWS artificial intelligence and machine learning solutions like Amazon SageMaker. It continues to innovate with AWS support, transforming the way food lovers and restaurants connect.
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Continuous Innovation
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2022
iFood Boosts AWS Skills to Support Its Data-Driven Business and Meet Customer Needs
With the goal of giving its artificial intelligence (AI) capabilities a boost, food delivery firm iFood engaged with AWS Training and Certification. Now, equipped with cloud skills and the ability to use tools such as Amazon SageMaker, its teams can drive innovation initiatives forward, making customer experiences more memorable and helping the startup gain market share.
The result of AWS Training was immediate, particularly for our cloud security teams. They put several innovative ideas into practice.”
Jhonatan Alves
Senior People Development Officer, iFood
2022iFood Uses AWS Training to Expedite Internal Innovation
iFood knows its staff need access to both tools and training for the company to continue wowing customers with great experiences. As a result, the startup launched the iFood Artificial Intelligence Academy and worked with AWS Training and Certification to upskill internal teams across development, architecture, and security.
We work very closely with AWS and understand that it is very important to keep employees updated on the technologies we use.”
Jhonatan Alves
Senior People Development Officer, iFood
2023Technology That Delivers: iFood and Appoena Gain Agility Using AWS Marketplace
Working with Appoena, an AWS Partner, iFood is transforming its approach to procurement, management, and reporting. Access to software-as-a-service observability solutions through AWS Marketplace means faster innovation at scale for the online food delivery firm.
About iFood
iFood is a Latin American online food delivery firm with more than 80 percent market share in Brazil. It works with over 300,000 restaurants, connecting them with millions of customers every month.
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