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Ryanair on AWS
Ryanair’s business model is simple: keep costs low and customer satisfaction high. The airline—Europe’s largest—operates 3,600 flights a day to destinations in over 40 countries. An Amazon Web Services (AWS) customer, Ryanair embraces cloud technology to drive efficiency and innovation. Using Amazon Bedrock, the company developed an employee app that’s improved satisfaction and productivity. Its systems engineers realized savings of 65 percent and increased backup reliability with AWS Storage Gateway. And, using Amazon SageMaker machine learning service, customer care agents have more time to deliver the human touch wherever it’s needed. In addition, Ryanair can forecast demand for tea, ham and cheese paninis, and chocolate croissants on any given flight route by analyzing data with a custom-designed algorithm.
Ryanair continues to revolutionize the airline industry, focusing on cloud-driven value and service. Using Amazon Web Services (AWS) technology—from backup solutions to machine learning innovation—the airline is supporting better employee and customer experiences, running the business with greater efficiency, and preparing the runway for growth.
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Artificial Intelligence
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Continuous Innovation
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Business Applications
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Storage Solutions
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Artificial Intelligence
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2024
Ryanair, Europe’s Largest Airline, Revolutionizes Air Travel with Amazon Bedrock and Amazon Connect
For Ryanair, every exceptional customer experience starts with exceptional employee experience. So the airline built an employee app, leveraging Amazon Web Services (AWS) AI solutions including Amazon Bedrock to boost workforce productivity and satisfaction. Plus, using Amazon Connect, it’s streamlining customer service processes to increase efficiency, improve customer interactions, and drive growth.
We built our employee app on Amazon Bedrock, and it’s been hugely successful for Ryanair and our growth.”
Eddie Wilson
CEO, Ryanair
2019Ryanair Improves Customer Support Using Amazon SageMaker
As part of Ryanair’s customer care improvement initiative, it developed a solution to liberate agents from routine enquiries, giving them more time to solve problems that require a human touch. The airline worked with Cation Consulting, an Amazon Web Services (AWS) Partner, to build a chatbot using Amazon SageMaker and Amazon Lex.
We wanted to leverage AI technology powered by AWS in order to boost our customers’ experience.”
Lee Reddin
Head of Service Design, Ryanair
Ryanair & Cation Consulting Designed and Built a Chatbot That Improves the Customer Support Experience
In this AWS Partner Network video, head of service design at Ryanair Lee Reddin, and Alan Kiernan, CTO and cofounder of Cation Consulting, an Amazon Web Services (AWS) Partner, talk about how they built a customer-centric solution to better meet passengers’ needs. The chatbot, which uses Amazon SageMaker and Amazon Lex, has handled more than 3 million conversations in multiple languages.
Cation Consulting’s approach was to put itself in the shoes of Ryanair passengers and build a solution powered by Amazon Lex and Amazon SageMaker that answers Ryanair’s specific needs.”
Lee Reddin
Head of Service Design, Ryanair
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Continuous Innovation
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2024
Ryanair Empowers Cabin Crew with New Employee App Built on AWS
Using AWS serverless services and “working backwards from the customer” methodology, Ryanair designed its Ryanair Connect app, which helps cabin crew manage their work-lives from one place. More than 15,000 staff now use the app, giving them real-time visibility of their schedules and flight details.
When I saw the Amazon employee app, I said to myself our crew need this!”
Sinead Quinn
Director of Inflight, Ryanair
2023How Manchester Airports Group and Ryanair Worked Alongside AWS to Provide a Better Customer Experience
Ryanair collaborated with Manchester Airports Group (MAG) and Amazon Web Services (AWS) to enhance the travel experience for passengers. Developing an event-driven gate system using Amazon Managed Streaming for Apache Kafka (Amazon MSK), customers traveling through MAG airports get live gate information as soon as it’s available.
We are excited to work alongside AWS and MAG to make our customer experience in their airports as seamless as possible.”
John Hurley
Chief Technology Officer, Ryanair
2024Ryanair, a Decade of Growth
From operations and HR to digital and customer services, Ryanair uses Amazon Web Services (AWS) to scale and support innovation in every part of its organization. Ryanair CEO Eddie Wilson talks about how the company’s building the foundation for a decade of growth.
The phrase that I use all the time is ‘scale through technology’. And we’ve been partnering with AWS on a lot of these.”
Eddie Wilson
CEO, Ryanair
2023AWS re:Invent 2023 | Innovate Faster with Generative AI
A highly efficient organization like Ryanair—operating 550 aircraft and 3,300 flights a day—requires its IT to move at the same rapid pace as the business. Using Amazon Web Services (AWS) and the latest generative artificial intelligence tools, the airline can innovate at speed. It runs an employee app on AWS, uses Amazon SageMaker to support the dynamic pricing that sits at the heart of its business model, and creates new customer-focused features with serverless technology AWS Lambda.
If we didn’t have the likes of AWS Lambda and AWS, and being fully in the cloud, we’d have been snookered.”
John Hurley
Chief Technology Officer, Ryanair
2022How a Ham and Cheese Sandwich Got Its Own Algorithm
From forecasting food and beverage demand on different flight routes to predictive maintenance on aircraft and chatbot-powered customer interactions. Ryanair uses Amazon Web Services (AWS) to keep operations running smoothly and explore new ways to innovate across the business.
When AWS came on board, it sort of lit the torch paper to get us going.”
John Hurley
Chief Technology Officer, Ryanair
2021How Ryanair Governs Their Image Distribution Using EC2 Image Builder
The DevOps team at Ryanair realized time and cost savings by automating image distribution using EC2 Image Builder and AWS Graviton 2 Processors. With simplified building, testing, and deployment of virtual machine and container images, the process is more efficient and cost-effective, and developers have time to innovate.
We saved more than 30 hours per month by switching to EC2 Image Builder.”
Diego Infiesta
IT Infrastructure Manager, Ryanair
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Business Applications
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2021
How Ryanair Used S3 Object Lambda to Deliver Their Covid-19 Wallet
Ryanair moved fast to develop a COVID-19 mobile wallet to make life easier for passengers by storing all their documentation for travel in one place. The airline’s development team employed S3 Object Lambda, which allows them to use AWS Lambda functions to modify data, significantly speeding the time to deliver this new app functionality.
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Storage Solutions
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2020
Ryanair Saves 65% on Their Backup Costs with AWS Storage Gateway
Switching from tape backup to the cloud using AWS Storage Gateway Tape Gateway is increasing storage process efficiency and driving savings of 65 percent for Ryanair. More significant, however, says the airline’s senior systems engineer Paul Walsh, is the confidence he and his team gain in backup reliability.
The major benefit for us straight off was the reliability. That was the number-one reason [to move to] AWS."
Paul Walsh
Senior Systems Engineer, Ryanair
2020Shift Your Tape Backups to AWS to Save Time and Money
Senior systems engineer Paul Walsh talks about moving Ryanair’s backup to Amazon Web Services (AWS) using AWS Storage Gateway Tape Gateway, which is driving 65 percent cost savings, reducing risk and manual effort, and increasing reliability.
About Ryanair
Ultra low-cost air carrier Ryanair operates a fleet of over 600 aircraft, connecting more than 240 destinations in 40 countries in Europe, North Africa, and the Middle East. It’s the largest airline in Europe.
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