Ryanair on AWS
Ryanair’s business model is simple: keep costs low and customer satisfaction high. The airline—Europe’s largest—operates 3,600 flights a day to destinations in over 40 countries. An Amazon Web Services (AWS) customer, Ryanair embraces cloud technology to drive efficiency and innovation. Using , the company developed an employee app that’s improved satisfaction and productivity. Its systems engineers realized savings of 65 percent and increased backup reliability with . And, using machine learning service, customer care agents have more time to deliver the human touch wherever it’s needed. In addition, Ryanair can forecast demand for tea, ham and cheese paninis, and chocolate croissants on any given flight route by analyzing data with a custom-designed algorithm.
Ryanair's Cloud Journey
Ryanair continues to revolutionize the airline industry, focusing on cloud-driven value and service. Using Amazon Web Services (AWS) technology—from backup solutions to machine learning innovation—the airline is supporting better employee and customer experiences, running the business with greater efficiency, and preparing the runway for growth.
Ryanair, Europe’s Largest Airline, Revolutionizes Air Travel with Amazon Bedrock and Amazon Connect
2024
For Ryanair, every exceptional customer experience starts with exceptional employee experience. So the airline built an employee app, leveraging Amazon Web Services (AWS) AI solutions including Amazon Bedrock to boost workforce productivity and satisfaction. Plus, using Amazon Connect , it’s streamlining customer service processes to increase efficiency, improve customer interactions, and drive growth.
Ryanair Empowers Cabin Crew with New Employee App Built on AWS
2024
Using AWS serverless services and “working backwards from the customer” methodology, Ryanair designed its Ryanair Connect app, which helps cabin crew manage their work-lives from one place. More than 15,000 staff now use the app, giving them real-time visibility of their schedules and flight details.
How Ryanair Used S3 Object Lambda to Deliver Their Covid-19 Wallet
2021
Ryanair moved fast to develop a COVID-19 mobile wallet to make life easier for passengers by storing all their documentation for travel in one place. The airline’s development team employed S3 Object Lambda, which allows them to use AWS Lambda functions to modify data, significantly speeding the time to deliver this new app functionality.
Storage Solutions
2020
Ryanair Saves 65% on Their Backup Costs with AWS Storage Gateway
Switching from tape backup to the cloud using AWS Storage Gateway Tape Gateway is increasing storage process efficiency and driving savings of 65 percent for Ryanair. More significant, however, says the airline’s senior systems engineer Paul Walsh, is the confidence he and his team gain in backup reliability.
We built our employee app on Amazon Bedrock, and it’s been hugely successful for Ryanair and our growth.
Eddie Wilson
CEO, Ryanair
We wanted to leverage AI technology powered by AWS in order to boost our customers’ experience.
Lee Reddin
Head of Service Design, Ryanair
We saved more than 30 hours per month by switching to EC2 Image Builder.
Diego Infiesta
IT Infrastructure Manager, Ryanair
The major benefit for us straight off was the reliability. That was the number-one reason [to move to] AWS.
Paul Walsh
Senior Systems Engineer, RyanairDiscover more on Ryanair's cloud journey
How Manchester Airports Group and Ryanair Worked Alongside AWS to Provide a Better Customer Experience
2023
Ryanair collaborated with Manchester Airports Group (MAG) and Amazon Web Services (AWS) to enhance the travel experience for passengers. Developing an event-driven gate system using Amazon Managed Streaming for Apache Kafka (Amazon MSK), customers traveling through MAG airports get live gate information as soon as it’s available.
How a Ham and Cheese Sandwich Got Its Own Algorithm
2022
From forecasting food and beverage demand on different flight routes to predictive maintenance on aircraft and chatbot-powered customer interactions. Ryanair uses Amazon Web Services (AWS) to keep operations running smoothly and explore new ways to innovate across the business.
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