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Week 4: Managing customer interactions

Growth is great, but it shouldn’t come at the cost of customer experience. Discover how to expand your reach without losing that personal touch.

Detalhes do curso

1

Introdução: como gerenciar interações com clientes

2 min.

2

Empatia com o cliente

7 min.

3

Você tem este problema?

2 min.

4

Como escalar as interações com o cliente

13 min.

5

Como obter o feedback do cliente

3 min.

6

Principais conclusões

2 min.

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