AWS Messaging Blog

In this post, we demonstrate how to set up custom email domains in Amazon Connect when using Microsoft 365 Exchange Online or Google Workspace as your email server. The solution enables organizations to maintain their existing email infrastructure while leveraging Amazon Connect’s email capabilities through Amazon SES integration, allowing customers to continue using familiar email addresses while providing enhanced customer service features.

In this post, we share how the AWS Communication Developer Services (CDS) team integrated an AWS End User Messaging Social WhatsApp channel with Amazon Bedrock to launch the AWS Summit Assistant Bot at the AWS Dubai Summit 2025, enhancing the experience of attendees in real-world applications.

In this post, we explore strategies for building resilient SMS architectures using AWS End User Messaging, discussing how to architect your SMS communications at the originator, account, and Regional levels to support high availability and seamless failover.

Introduction Do you need to send SMS across multiple AWS accounts? Or have you ever wanted to use the same specific 10DLC phone number or branded Sender ID across those accounts? Perhaps your development team needs to test an application in a sandbox account using a production-ready number, or you’re migrating a workload to a […]

In this post, you will learn about the newly released tenant management feature that helps customers manage individual tenant onboardings and manage their reputations in isolation. This feature helps organizations create and manage up to 10,000 isolated tenants within a single AWS account (which can be increased 300,000 on explicit request), each with independent configurations and reputation metrics. You will discover how these capabilities maintain email deliverability through automated tenant-level controls, real-time monitoring, and customizable sending policies.

In this post, we explore how Mail Manager can modernize your approach to outbound email management. We’ll dive into the various options available for controlling email flows and archiving all outgoing emails.

AT&T’s discontinuation of email-to-text and text-to-email services in Q2 2025 affects approximately 23,000 business customers who process over 1.2 billion messages annually. This blog post presents an AWS-based solution that maintains service continuity using Amazon SES, Lambda, S3, DynamoDB, and AWS End User Messaging.

Los clientes de hoy esperan que las organizaciones satisfagan proactivamente sus necesidades con contenido personalizado, entregado en el momento, lugar y forma de su elección. Buscan interacciones dinámicas y conscientes del contexto con conversaciones sofisticadas a través de todos los canales de comunicación. Esta creciente demanda ejerce presión sobre las organizaciones para transformar sus flujos […]

In this post, we show you how to successfully warm up IP addresses and domains when migrating to Amazon SES.

This post highlights how AWS Wickr can help you protect sensitive data and securely share files as part of a balanced approach to security and compliance.