Tag: Amazon Transcribe

Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services.

In a global pandemic, it can be hard for medical practitioners and patients to get connected and treated. Continually being on top of patients’ progress is also a challenge, along with scarcity of doctors who themselves are affected by the pandemic. Learn about a reference architecture from Capgemini that uses AWS machine learning services to enable doctors and patients to interact with the least amount of physical contact, while also improving efficiency in treatment management, tracking, and auditing.

As mobile devices and 5G networks pave the way for diversified content consumption across the globe, the new global media trend poses new challenges to traditional broadcasting companies. MegazoneCloud’s customer, a global broadcaster based in South Korea, turned to the cloud for help transforming its media production system and providing leading-edge services to its audience. The customer adopted state-of-the-art, cloud-based media technology, and undertook an industry-leading digital transformation.