AWS Partner Network (APN) Blog

Tag: Amazon Transcribe

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Building Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk

Servion started collaborating with AWS on hosting custom applications built for contact center customers. This helped Servion acquire knowledge of AWS services related to security, administration, load balancing, database, and networking. Learn how to build differential and personalized experiences using Amazon Connect contact flows, AWS Contact Center Intelligence (CCI) services, and ServDesk agent widgets.

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Servicing Customers on Social Messenger Channels via Amazon Connect Chat

Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services.

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How Capgemini Simplifies Pandemic Management with AWS Machine Learning Services

In a global pandemic, it can be hard for medical practitioners and patients to get connected and treated. Continually being on top of patients’ progress is also a challenge, along with scarcity of doctors who themselves are affected by the pandemic. Learn about a reference architecture from Capgemini that uses AWS machine learning services to enable doctors and patients to interact with the least amount of physical contact, while also improving efficiency in treatment management, tracking, and auditing.

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How a Global Broadcaster Deployed Real-Time Automated News Clipping with AWS Media Services

As mobile devices and 5G networks pave the way for diversified content consumption across the globe, the new global media trend poses new challenges to traditional broadcasting companies. MegazoneCloud’s customer, a global broadcaster based in South Korea, turned to the cloud for help transforming its media production system and providing leading-edge services to its audience. The customer adopted state-of-the-art, cloud-based media technology, and undertook an industry-leading digital transformation.

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