Business Productivity

Category: Business Productivity

Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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Automatically deploy and test Alexa for Business Skills using CodePipeline

If you build Alexa skills, you constantly run through the process of logging into your Amazon developer account to create the interaction model for the skill. Then you go to your AWS account and create your AWS Lambda function, AWS Identity and Access Management (IAM) roles, Amazon S3 buckets, and any other resources you need. […]

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How to Integrate Apple’s CallKit into iOS Applications Using the Amazon Chime SDK

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a system phone call. If your iOS application is currently using Amazon Chime SDK without Apple’s CallKit, you will notice that in-application audio cannot be started […]

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Chime SDK

The power of video everywhere with the Amazon Chime SDK

Over the course of the last six months, video has gone from a technology previously used in only a small number of meetings to a mission-critical application required for most business interactions. Whether it’s a telehealth consult with your doctor or a remote classroom, most organizations and individuals see the value of video across industry, […]

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How Cerner uses the Amazon Chime SDK to enhance its virtual health strategy

As a global health care company, Cerner provides a range of technology and services to its clients. In the early stages of the COVID-19 pandemic, an area of focus for Cerner was enabling care at a distance through virtual health solutions. Cerner clients were rapidly deploying and scaling virtual health solutions to meet the needs […]

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Amazon Chime on Raspberry PI

Using the Amazon Chime SDK for 3rd party devices

Introduction The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own applications. Developers can use the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. For instance, […]

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Building a Meeting Application on iOS using the Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android provide application developers native choices to add audio calling, video calling, and screen share viewing capabilities to their mobile applications. Developers can use the same communication infrastructure that powers Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. This post demonstrates how to use the […]

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Comcast Business offers AWS video conferencing solution to Small and Medium Businesses

Comcast Business is offering businesses Amazon Chime Pro services free until October 31, 2020. With Amazon Chime, Comcast Business provides enterprise-grade online meetings and video conferencing without requiring an Amazon Web Services or Comcast Business account for the trial. Amazon Chime Pro from Comcast Business is a unified communication service to meet, chat, and collaborate […]

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Hands-free meetings with Logitech Zoom Rooms and Alexa for Business

The return of employees to physical offices highlights the need for touch-free and voice-controlled meeting rooms. Even before the COVID-19 pandemic, Gartner predicted that “by 2022, 40% of formal meetings will be facilitated by virtual concierges and advanced analytics.”[i] While Echo devices can be used in meeting rooms, Alexa for Business is easier to deploy […]

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Building a Meeting Application on Android using the Amazon Chime SDK

We introduced Amazon Chime SDKs for iOS and Android to supplement the Amazon Chime SDK for JavaScript. This provides application developers native choices when integrating audio, video, and screen share sharing sessions into their own applications. In addition to providing methods to access the Amazon Chime SDK media services and local audio and video devices, the Amazon Chime […]

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