Business Productivity
Tag: Voice APIs
How to build a smart interactive voice response (IVR) call routing system
August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their […]
Background noise suppression on the PSTN using the Amazon Chime SDK
Many people have experienced frustrating background noise on a meeting or phone call. Whether it’s talking to someone who is driving, a customer support agent in a large noisy office, or food being delivered by a courier on a windy night. It can be distracting and unproductive at best. We are excited to announce Amazon […]
Building a PSTN call forwarding solution with the Amazon Chime SDK
The Amazon Chime SDK Public Switched Telephone Network (PSTN) Audio makes it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. The CallAndBridge action enables developers to take an incoming call from one phone number and forward/bridge the caller to a new outbound call. […]
Building voice menus and call routing with the Amazon Chime SDK
August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. In November 2020, we launched the SIP media applications (SMA) feature in the US and certain other countries to make it easier for builders to enable Amazon Chime SDK meeting attendees to join via a […]
Building an on-demand phone call recording solution with Amazon Chime SDK
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls […]
Using the Amazon Chime SDK to Create Automated Outbound Call Notifications
August 2025: Please refer to Amazon Connect Outbound Campaigns for managing outbound call automation. Customers looking to add telephony capabilities to their applications are often faced with the burden of operating their applications as well the telephony infrastructure required to support their use case. Building, operating, and integrating telephony infrastructure with their applications also require teams […]