Category: Messaging

The AWS End User Computing (EUC) team is excited to be attending Enterprise Connect on March 17-20 in Orlando, Florida. Enterprise Connect is the largest communication, collaboration, and CX conference in North America, and a great opportunity for learning about exciting new technology while networking with others in the industry. This year, the AWS EUC […]

Today, organizations employ agents who utilize applications running in a Virtual Desktop Environment (VDI) such as Amazon WorkSpaces that allows agents to use multiple applications in the cloud without incurring high costs of hardware procurement. In a VDI environment the Amazon Connect CCP (Contact Control Panel) can cause impact to audio quality, and is required […]

In this post, we will show you how to use Amazon AppStream 2.0 to provide a non-persistent, secure desktop streaming solution for your Amazon Connect agents, and optimize call audio direct to the agent’s local system. Contact centers need the flexibility to enable agents, regardless of their physical location and endpoint, to access services securely. This […]

The ephemeral nature of an Amazon AppStream 2.0 fleet instances can pose a unique challenge to administrators when trying to troubleshooting application issues. My previous blog post focused on automating log generation and alerting. In this blog post I will show how you can enable users to report issues themselves when they are currently in […]

Amazon AppStream 2.0 fleet instances are ephemeral. Because of this, application event logs are lost with the instance once the streaming session ends. If your AppStream 2.0 users have an issue with an application during their streaming session, it can be difficult to troubleshoot without detailed log data. Customers often ask how to configure alarms […]